An analysis of satisfaction of passenger services offered in premium trains in Indian railways with reference to northern zone
Atul Choudhary, Sanjeev Bansal, Anu Prashaant and Prashant Sharma
| Year of publication: |
2021
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|---|---|
| Authors: | Choudhary, Atul ; Bansal, Sanjeev ; Prashaant, Anu ; Sharma, Prashant |
| Published in: |
International journal of business and globalisation : IJBG. - Genève [u.a.] : Inderscience Enterprises, ISSN 1753-3635, ZDB-ID 2435929-4. - Vol. 29.2021, 2, p. 198-210
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| Subject: | SERVQUAL model | northern railways | passengers' satisfaction | premium trains | service quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Schienenverkehr | Railway transport | Indien | India | Schienenpersonenverkehr | Passenger rail transport | Bahnpolitik | Railway policy |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBG.2021.118233 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012668927