An analysis on the impact of logistics on customer service

What is the connection between Logistics, customer service and customer Satisfaction levels? What are the role and importance of a Company’s Logistics policies on the overall Customer Experience? What is a generally acceptable response time from a Customer Service?

MoreLess

Year of publication:	2017
Authors:	Querin, Francesco ; Göbl, Martin
Published in:	Journal of Applied Leadership and Management. - Kempten : Hochschule Kempten - University of Applied Sciences, Professional School of Business & Technology, ISSN 2194-9522. - Vol. 5.2017, p. 90-103
Publisher:	Kempten : Hochschule Kempten - University of Applied Sciences, Professional School of Business & Technology
Subject:	Supply Chain Management \| Supply Chain \| Management \| Logistics Management \| Logistics \| Customer \| Customer Service \| Customer Experience

freely available

Full text |

More access options

www.journal-alm.org

Check Google Scholar

In libraries world-wide (WorldCat)

In German libraries (KVK)

subito order

I need help

More details

Type of publication:	Article
Type of publication (narrower categories):	Article
Language:	English
Other identifiers:	1013987713 [GVK] hdl:10419/175337 [Handle] RePEc:zbw:hkjalm:175337 [RePEc]
Source:	EconStor

Persistent link: https://www.econbiz.de/10011797563