An Analytical Approach of Cluster Analysis towards Various Manifestations of Organizational Conflict in Public and Private Sector Commercial Banks

Conflict exists throughout environments of all kinds. So every employee wants a healthy and competitive working environment in their organization. The main objective of this research article is to explore the factors concerning destructive or dysfunctional impacts of conflict in public and private sector banking organizations selected under study. After the extraction of factors concerning dysfunctional impacts, hierarchical cluster analysis has been employed to classify various observations or cases in clusters resulted into two-cluster solution and k-means cluster analysis has been further applied to find out the cluster membership according to various observations towards manifestations or impacts of organizational conflict in the selected banks under study. The sample includes 541 bank employees from 20 commercial banks situated in Amritsar, Jalandhar and Ludhiana cities of Punjab. Eight major factors have been extracted with the help of exploratory factor analysis, namely, (a) declining performance, profits and management creditability, (b) health and psychological problems, (c) detrimental impact upon working environment and organization, (d) declining cooperation, collaboration and efficiency among employees, (e) disappointments and widened gap of misunderstanding, (f) declining trust, morale and motivating power, (g) interruptions in organizational operations and (h) job dissatisfaction and resultant frustration. Further, analysis of variance (ANOVA) revealed significant results towards various clusters so formed with the help of the multivariate technique of cluster analysis.