An application of integrating SERVQUAL and Kano's model into QFD for logistics services : a case study from Turkey
Birdogan Baki, Cigdem Sahin Basfirinci, Zuhal Cilingir and Ilker Murat AR
| Year of publication: |
2009
|
|---|---|
| Authors: | Baki, Birdogan ; Basfirinci, Cigdem Sahin ; Cilingir, Zuhal ; AR, Ilker Murat |
| Published in: |
Asia Pacific journal of marketing and logistics. - Bingley : Emerald Group Publishing Limited, ISSN 1355-5855, ZDB-ID 1174740-7. - Vol. 21.2009, 1, p. 106-126
|
| Subject: | Logistikunternehmen | Logistics provider | Güterverkehr | Freight transport | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Türkei | Turkey |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003821155