An application of quality function deployment to industrial training courses

The aim of this paper is to describe all activities needed to develop an industrial training course using quality function deployment (QFD). The application of QFD referred to industrial training courses is strictly connected to the efforts for a total quality management (TQM) approach of training centers. Practical effects of this new methodology are finally shown on a real case concerning the design of an industrial training service.

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Year of publication:	1998
Authors:	Franceschini, Fiorenzo ; Terzago, Marco
Published in:	International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 15.1998, 7, p. 753-768
Publisher:	MCB UP Ltd
Subject:	Methodology \| Quality function deployment \| TQM \| Training

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Type of publication:	Article
Type of publication (narrower categories):	case-report
Language:	English
Other identifiers:	10.1108/02656719810226924 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014801209