An application of SERVQUAL model in Termas of Chaves
María de la Cruz del Río Rama, José Álvarez García, Carlos Rueda-Armengot, and José Luís Coca Pérez
| Year of publication: |
2014
|
|---|---|
| Authors: | Río Rama, María de la Cruz del ; Álvarez-García, José ; Rueda-Armengot, Carlos ; Coca Pérez, José Luís |
| Published in: |
Action-based quality management : strategy and tools for continuous improvement. - Cham : Springer, ISBN 3-319-36006-X. - 2014, p. 27-41
|
| Subject: | Fitness-Wirtschaft | Fitness industry | Dienstleistungsqualität | Service quality | Portugal |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.1007/978-3-319-06453-6_3 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011556865