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The role of C-products in providing customer service--refining the inventory policy according to customer-specific factors
Huiskonen, Janne, (2005)
Generic organizational choices for logistics in decentralized organizations Implications for inventory management
Pirttila, Timo, (1996)
Sharpening logistics customer service strategy planning by applying Kano's quality element classification
Huiskonen, Janne, (1998)