An assessment of the quality of a tourist destination: the case of Nerja, Spain
Year of publication: |
2010
|
---|---|
Authors: | López-Toro, Alberto A. ; Díaz-Muñoz, Rocío ; Pérez-Moreno, Salvador |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 21.2010, 3/4, p. 269-289
|
Subject: | Tourismuswirtschaft | Tourism industry | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Spanien | Spain |
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