An attempt to measure service quality at a Belfast maternity hospital: Some methodological issues and some results
| Year of publication: |
1997
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|---|---|
| Authors: | Hill, Frances M. ; McCrory, Marlena L. |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 8.1997, 5, p. 229-242
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