An empirical analysis of customer-oriented service activities in the Taiwanese public sector
| Year of publication: |
2005
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|---|---|
| Authors: | Chen, Chi-kuang ; Yu, Chang-hsi ; Chang, Hsiu-chen |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 16.2005, 7, p. 887-902
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