An empirical assessment and application of SERVQUAL in a Mainland Chinese department store
| Year of publication: |
2002
|
|---|---|
| Authors: | Zhao, Xiande ; Bai, Changhong ; Hui, Y.V. |
| Published in: |
Total quality management. - Abingdon, Oxfordshire : Carfax Publ., ISSN 0954-4127, ZDB-ID 10416997. - Vol. 13.2002, 2, p. 241-254
|