An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model
| Year of publication: |
2009
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| Authors: | Bou-Llusar, J. Carlos ; Escrig-Tena, Ana B. ; Roca-Puig, Vicente ; Beltrán-Martín, Inmaculada |
| Published in: |
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc. - Amsterdam [u.a.] : Elsevier, ISSN 0272-6963, ZDB-ID 8562258. - Vol. 27.2009, 1, p. 1-23
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