An Empirical Assessment of the Zeithaml, Berry and Parasuraman Service Expectations Model
| Year of publication: |
1998
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|---|---|
| Authors: | Dion, Paul A. ; Javalgi, Rajshekhar ; DiLorenzo-Aiss, Janet |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 18.1998, 4, p. 66-86
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