An Empirical Examination of a Model of Perceived Service Quality and Satisfaction
| Year of publication: |
1996
|
|---|---|
| Authors: | Spreng, Richard A. ; Mackoy, Robert D. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 72.1996, 2, p. 201
|