An empirical examination of service recovery design
| Year of publication: |
2008
|
|---|---|
| Authors: | Seawright, Kristie K. ; Detienne, Kristen Bell ; Bernhisel, M.Preston ; Larson, Charlotte L.Hoopes |
| Published in: |
Marketing intelligence & planning. - Bradford : Emerald, ISSN 0263-4503, ZDB-ID 832078. - Vol. 26.2008, 2-3, p. 253-274
|