An empirical examination of the impact of tri-dyadic fit on the service experience
Year of publication: |
2016
|
---|---|
Authors: | Anderson, Sidney T. ; Smith, Jeffery S. |
Published in: |
Journal of Service Management. - Emerald Group Publishing Limited, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 27.2016, 3, p. 299-319
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Structural equation modelling | Service experience | Customer-employee interface | Dyadic fit | Triadic fit |
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