An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience
G. Amar Raju and Souvik Roy, Santanu Mandal
| Year of publication: |
2018
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|---|---|
| Authors: | Raju, G. Amar ; Roy, Souvik ; Mandal, Santanu |
| Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828-X. - Vol. 9.2018, 3/4, p. 208-230
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| Subject: | e-retailer | customer engagement | customer satisfaction | customer loyalty | information quality | resilience | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality | Coping-Strategie | Coping strategy | Kundenintegration | Customer integration |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSEM.2018.10018996 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012035887