An empirical investigation of service recovery in e-retailing : An operations management perspective
Year of publication: |
2015
|
---|---|
Authors: | Zhang, Min ; Dai, Xujing ; He, Zhen |
Published in: |
Journal of Service Theory and Practice. - Emerald Group Publishing Limited, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 25.2015, 3, p. 348-367
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Operations management | Service recovery | E-retailing industry |
-
An empirical investigation of service recovery in e-retailing : an operations management perspective
Zhang, Min, (2015)
-
E-service quality perceptions : an empirical analysis of the Chinese e-retailing industry
Zhang, Min, (2015)
-
Modelling consumers' perceptions of internet service quality by structured equation analysis
Abdul Rahman, (2017)
- More ...
-
An empirical investigation of service recovery in e-retailing : an operations management perspective
Zhang, Min, (2015)
-
Service quality evaluation of car rental industry in China
Zhang, Min, (2014)
-
Zhang, Min, (2014)
- More ...