//-->
Exploring the mediation effect of service quality implementation on the relationship between service quality and performance in the banking industry in Jordan
Akroush, Mamoun N., (2008)
Does service quality implementation mediate the relationship between technical service quality and performance : an empirical examination of banks in Jordan
Akroush, Mamoun N., (2009)
An empirical model of new product development process : phases, antecedents and consequences
Akroush, Mamoun N., (2012)