An empirical study into the influence of customer satisfaction on customer revenues
| Year of publication: |
2012
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|---|---|
| Authors: | Terpstra, Maarten ; Kuijlen, Ton ; Sijtsma, Klaas |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 32.2012, 13 (1.10.), p. 2129-2144
|