An empirical study of employee loyalty, service quality and firm performance in the service industry
Rachel W. Y. Yee; Andy C. L. Yeung; T. C. Edwin Cheng
| Year of publication: |
2010
|
|---|---|
| Authors: | Yee, Rachel W. Y. ; Yeung, Andy C. L. ; Cheng, T. C. E. |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 124.2010, 1, p. 109-120
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| Subject: | Dienstleistungssektor | Service industry | Mitarbeiterbindung | Employee retention | Dienstleistungsqualität | Service quality | Unternehmenserfolg | Firm performance | Empirische Methode | Empirical method | Hongkong | Hong Kong | High-contact service industries |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003966973