An empirical study of total quality management in engineering educational institutions of India : Perspective of management

Purpose – The purpose of this paper is to explore the adoption of quality management practices in engineering educational institutions (EEIs) in India from management's perspective. Design/methodology/approach – A questionnaire was developed based on a literature review of research in quality management and based on the responses of the pilot survey among the senior faculty/management. The psychometric properties of this instrument were examined using tests of reliability and validity. Correlation and multiple regression analyses were used to analyze the impact of the total quality management (TQM) dimensions on institutional performance (effectiveness). Findings – Findings highlight 27 critical factors/dimensions of quality management, which analyzed the relationship between TQM dimensions and institutional performance, which has been formulated using five dimensions. Positive and significant relationships among the TQM dimensions and institutional performance have been observed. Research limitations/implications – Results of the study are dependent on the profile and number of the respondents, i.e. on the perceptions of the management. Practical implications – The paper proposes a model for achieving institutional excellence from the macro perspective of the management. Two critical factors, i.e. healthy innovative practices and feeder institution partnership have been identified as key enablers in the paper. Institutional performance (effectiveness), as a holistic construct, has been measured by five measures of performance, institution reputation and image, infrastructure quality, faculty excellence, research and industry exposure and stakeholders' satisfaction. The instrument developed can be used as a self‐assessment tool in continuously measuring the overall performance of the institution's processes and systems. Originality/value – The paper focuses on EEIs. It evolved a holistic framework for institutional effectiveness and formulated a comprehensive instrument with respect to management's perceptions on quality management issues. The paper also identified five critical factors to measure institutional performance and 27 dimensions of TQM in the context of EEIs.