An Empirical Study on Customer Satisfaction Index in Mobile Telecom Sector in India : With Special Reference to Rural Market

This paper is an attempt to find the variables/factors that affect Customer Satisfaction Index for Rural Mobile Telecom Subscriber in India. The impact of various service parameters like Service Quality, Service Performance, Support services, Billing Services etc. on Customer Satisfaction Index has been analyzed

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Year of publication:	2015
Authors:	Makkar, Dr. Urvashi ; Kumar, Harinder
Publisher:	[S.l.] : SSRN
Subject:	Indien \| India \| Kundenzufriedenheit \| Customer satisfaction \| Telekommunikationssektor \| Telecommunications industry \| Mobilkommunikation \| Mobile communications

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Extent:	1 Online-Ressource (25 p)
Type of publication:	Book / Working Paper
Language:	English
Notes:	In: International Journal of Arts & Sciences (IJAS), December, 2012 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments June 24, 2011 erstellt
Source:	ECONIS - Online Catalogue of the ZBW

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