An Empirical Study on Impact of Sustainability-Oriented Total Quality Management Practices on Organizational Performance in UAE Based Organization

The globalization capability, the vivid competition, the continual technological evolution imposes on organizations to provide quality services and products in highly competitive prices preferably in an economic decline environment. Survival and evolution of the organizations are based on a tool called quality. To achieve quality, a well-known and effective system used in organizations is Total Quality Management (TQM). In order to survive in the modern economy, the performance level of each and every organization is highly significant, which can be implemented through TQM. Recent studies on TQM have declared that it is capable of fostering improvement in service or product, in financial performance, and in reducing costs, whilst providing high satisfaction to customers and employees. In spite of the fact that the favorable advantages of TQM are huge, its execution is supported only when it has an important and significant effect on the financial performance of the organization. The major motive of this research is to establish TQM practices employed by Royal Jet, UAE, and examine their own financial performance by adapting TQM. The ultimate objective of this research is to find out the impact of TQM on the financial performance of Royal Jet. The financial performance of Royal Jet is considered a dependent variable. The top management involvement, employee performance, and customer satisfaction are considered as independent variables. The relationship between the dependent and independent variables is analyzed through a case study to find the impact of total quality management on financial performance