An empirical study on the dark side of service employees' AI awareness : behavioral responses, emotional mechanisms, and mitigating factors
Shuai Zhou, Ni Yi, Rajah Rasiah, Haipeng Zhao, Zile Mo
| Year of publication: |
2024
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|---|---|
| Authors: | Zhou, Shuai ; Yi, Ni ; Rasiah, Rajah ; Zhao, Haipeng ; Mo, Zile |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 79.2024, Art.-No. 103869, p. 1-15
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| Subject: | AI awareness | Counterproductive work behaviors toward customers | Empowering leadership | Experience sampling method | Family motivation | Work-family conflict | Arbeitsverhalten | Work behaviour | Familie-Beruf | Work-life balance | Emotion | Führungsstil | Leadership style | Verhalten in Organisationen | Organizational behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2024.103869 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015100912