An empirical study to identify and rank CSFs in customer relationship management (CRM) : a case study of oil products distribution
Mohammad Reza Zahedi, Mohsen Cheshmberah, Seyed Mehdi Tofighi and Ali Hadizadeh
| Year of publication: |
2011
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|---|---|
| Authors: | Zahedi, Mohammad Reza ; Cheshmberah, Mohsen ; Tofighi, Seyed Mehdi ; Hadizadeh, Ali |
| Published in: |
Management science letters. - Waterloo, Ont : Growing Science, ISSN 1923-9343, ZDB-ID 25920091. - Vol. 1.2011, 4, p. 595-606
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Notes: | Systemvoraussetzung: Acrobat Reader |
| Other identifiers: | 10.5267/j.msl.2011.04.009 [DOI] |
| Source: |
Persistent link: https://www.econbiz.de/10009958887