An emprical study on the websites service quality of Hong Kong small businesses
Hongyi Sun, Pei-Lee Teh and Anron Chiu
| Year of publication: |
2012
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|---|---|
| Authors: | Sun, Hongyi ; Teh, Pei-lee ; Chiu, Anron |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 23.2012, 8, p. 931-947
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| Subject: | Website | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Kleinstunternehmen | Micro business | Hongkong | Hong Kong |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009625429