An Evaluation of Lean IT Efficiency in Organization Using Fuzzy Approach

This article describes how nowadays due to the importance of information technology in organizations, it is necessary to examine the efficiency of IT used in the organization. Given the importance of IT in organizations, waste identification in such context and its elimination can have a significant effect on production quality optimization, service provision and IT management. Accordingly, the concept of lean IT was introduced in 2007 which mainly aims to make IT more efficient in organization as much as possible. The current study aims to examine lean IT level in organization. Therefore, first the criteria and sub-criteria of lean IT were determined by experts; after identifying their hierarchical structure, a questionnaire was given to the experts in IT department in two companies. In the next stage, another questionnaire was designed which included importance and status of criteria in the organizations from the viewpoint of the experts. Based on the obtained results, two criteria including “error prevention or hash” and “wait time/delay removal” obtained the highest priority.