An evolution model for inbound call centres design
M. Teresa Gonzalez and Edward Pines
| Year of publication: |
2010
|
|---|---|
| Authors: | Gonzalez, Maria Teresa ; Pines, Edward |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 21933765. - Vol. 5.2010, 4, p. 401-427
|
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009869994