An examination of the determinants of service quality in the Chinese express industry
Jun Zhuo; June Wei; Lai C. Liu; Kai S. Koong; Shengtao Miao
| Year of publication: |
2013
|
|---|---|
| Authors: | Zhuo, Jun ; Wei, June ; Liu, Lai C. ; Koong, Kai S. ; Miao, Shengtao |
| Published in: |
Electronic markets : the international journal on networked business. - Heidelberg : Springer, ISSN 1019-6781, ZDB-ID 1309988-7. - Vol. 23.2013, 2, p. 163-172
|
| Subject: | Mobile service quality | Chinese express delivery industry | Factor analysis | Dienstleistungsqualität | Service quality | China | Faktorenanalyse | Kundenzufriedenheit | Customer satisfaction | Mobilkommunikation | Mobile communications |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009750446