An examination of the determinants of service quality in the Chinese express industry
| Year of publication: |
2013
|
|---|---|
| Authors: | Zhuo, Jun ; Wei, June ; Liu, Lai C. ; Koong, Kai S. ; Miao, Shengtao |
| Published in: |
Electronic markets : the international journal on networked business. - Heidelberg : Springer, ISSN 1618-7598, ZDB-ID 13099887. - Vol. 23.2013, 2, p. 163-172
|