An examination of the effects of omni-channel service offerings on retailer performance
Angela L. Jones, Jason W. Miller, Stanley E. Griffis and Judith M. Whipple and Clay M. Voorhees
| Year of publication: |
2022
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|---|---|
| Authors: | Jones, Angela L. ; Miller, Jason W. ; Griffis, Stanley E. ; Whipple, Judith M. ; Voorhees, Clay M. |
| Published in: |
International journal of physical distribution and logistics management. - Bingley : Emerald, ISSN 1758-664X, ZDB-ID 2032079-6. - Vol. 52.2022, 2, p. 150-169
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| Subject: | Buy online pick up in store | Free return shipping | In-store returns | Next day delivery | Omni-channel retailing | Omni-channel service offerings | Retailer performance | Ship from store | Einzelhandel | Retail trade | Online-Handel | Online retailing | Multikanalvertrieb | Multichannel strategy | Schifffahrt | Shipping | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPDLM-06-2020-0175 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013173425