An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
| Year of publication: |
2010
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|---|---|
| Authors: | Gounaris, Spiros ; Dimitriadis, Sergios ; Stathakopoulos, Vlasis |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 24.2010, 2 (1.1.), p. 142-157
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