An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e-shopping
Spiros Gounaris, Sergios Dimitriadis and Vlasis Stathakopoulos
| Year of publication: |
2010
|
|---|---|
| Authors: | Gounaris, Spiros ; Dimitriadis, Sergios ; Stathakopoulos, Vlasis |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 24.2010, 2/3, p. 142-156
|
| Subject: | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Virales Marketing | Viral marketing | Griechenland | Greece |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003990884