An exploration of managerial issues in call centres
| Year of publication: |
2002
|
|---|---|
| Authors: | Armistead, Colin ; Kiely, Julia ; Hole, Linda ; Prescott, Jean |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 12.2002, 4, p. 246-256
|