An exploratory investigation of customer penalties: Assessment of efficacy, consequences, and fairness perceptions
| Year of publication: |
2000
|
|---|---|
| Authors: | McCarthy, Michael S. ; Fram, Eugene H. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 14.2000, 6-7, p. 479-501
|