An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry

Sonia Bharwani and Vinnie Jauhari

Year of publication:	2013
Authors:	Bharwani, Sonia ; Jauhari, Vinnie
Published in:	International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 25.2013, 6, p. 823-843
Subject:	Hospitality management \| Competences \| Employees attitudes \| Interpersonal skills \| Hospitality intelligence \| Frontline employees \| Experience economy \| Emotional intelligence \| Cultural intelligence \| Gastgewerbe \| Hospitality industry \| Intelligenz \| Intelligence \| Krankenhaus \| Hospital \| Beziehungsmarketing \| Relationship marketing \| Kompetenz \| Competence \| Hotellerie \| Hotel industry \| Qualifikation \| Occupational qualification \| Dienstleistungsqualität \| Service quality \| Soziale Kompetenz \| Soft skills \| Personalmanagement \| Human Resource Management \| Führungskräfteentwicklung \| Leadership development \| Arbeitskräfte \| Workforce \| Verkaufspersonal \| Salespeople \| Dienstleistungsmanagement \| Service management \| Kognition \| Cognition

Extent:	graph. Darst.
Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Source:	ECONIS - Online Catalogue of the ZBW

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