An Exploratory Study of the Impact of e-Service Process on Online Customer Satisfaction
| Year of publication: |
2008
|
|---|---|
| Authors: | Ba, Sulin ; Johansson, Wayne C. |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 11084601. - Vol. 17.2008, 1, p. 107
|