An exploratory study on determinants of customer satisfaction of leading mobile network providers : case of Kolkata, India
Shibashish Chakraborty and Kalyan Sengupta
| Year of publication: |
2013
|
|---|---|
| Authors: | Chakraborty, Shibashish ; Sengupta, Kalyan |
| Published in: |
Journal of advances in management research : JAMR. - Bingley : Emerald, ISSN 0972-7981, ZDB-ID 2529536-6. - Vol. 10.2013, 2, p. 279-298
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| Subject: | Customer satisfaction | Flexibility | Price | Perceived service quality | Perceived value | Mobile network providers | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Indien | India | Mobilkommunikation | Mobile communications | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010126193