An Extended Longitudinal Study of the Effects of a Service Guarantee
| Year of publication: |
2006
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|---|---|
| Authors: | Hays, Julie M. ; Hill, Arthur V. |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 11084601. - Vol. 15.2006, 1, p. 117-131
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