An extension of internal service quality concept : lesson from the best low-cost carrier in the six regions of the world
Yudi Fernando, Norizan Mat Saad and Mahmod Sabri Haron
| Year of publication: |
2012
|
|---|---|
| Authors: | Fernando, Yudi ; Norizan Mat Saad ; Mahmod Sabri Haron |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 11.2012, 1, p. 13-34
|
| Subject: | Dienstleistungsqualität | Service quality | Interne Dienstleistung | Internal services | Unternehmensdienstleistung | Business services | Dienstleistungsmarketing | Services marketing | Benchmarking | Fluggesellschaft | Airline | Welt | World |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009427084