An implementation framework for public service charters : results of a concept mapping study
Jean-Pierre Thomassen, Kees Ahaus, Steven van de Walle and Udo Nabitz
| Year of publication: |
2014
|
|---|---|
| Authors: | Thomassen, Jean-Pierre ; Ahaus, Kees ; Walle, Steven van de ; Nabitz, Udo |
| Published in: |
Public management review. - Abingdon : Taylor & Francis, ISSN 1471-9037, ZDB-ID 2046437-X. - Vol. 16.2014, 4, p. 570-589
|
| Subject: | Public service charter | Delphi study | concept mapping | enabler | service quality | Öffentliche Dienstleistung | Public services | Dienstleistungsqualität | Service quality | Delphi-Methode | Delphi technique |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010362980