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An implication of computerization : public vs. private sector banks
Sharma, Sourabh, (2012)
Employees' perspectives on the effectiveness of computerisation of retail banking operations in India : analysis of public and private bank segments
Sharma, Sourabh, (2016)
Service quality, service convenience, price and fairness, customer loyalty, and the mediating role of customer satisfaction
Kaura, Vinita, (2015)