An Improved Heuristic for Staffing Telephone Call Centers with Limited Operating Hours
| Year of publication: |
2003
|
|---|---|
| Authors: | Green, Linda ; Kolesar, Peter J. ; Soares, Joao |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 11084601. - Vol. 12.2003, 1, p. 46-61
|