An innovative topic-based customer complaints sentiment classification system
Syed Muzamil Basha and Dharmendra Singh Rajput
| Year of publication: |
2019
|
|---|---|
| Authors: | Basha, Syed Muzamil ; Rajput, Dharmendra Singh |
| Published in: |
International journal of business innovation and research. - Genève [u.a.] : Inderscience, ISSN 1751-0252, ZDB-ID 2271131-4. - Vol. 20.2019, 3, p. 375-391
|
| Subject: | text mining | natural language processing | expectation maximisation | EM | multiple ordinal logistic regression classifier | MLRC | latent aspect rating regression | LARR | sentiment analysis | Klassifikation | Classification | Regressionsanalyse | Regression analysis | Data Mining | Data mining | Beschwerdemanagement | Complaint management | Text | Theorie | Theory | Emotion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBIR.2019.102718 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012144521