An innovative uncertainty management framework to support contracting for product-service availability
Year of publication: |
2014
|
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Authors: | Erkoyuncu, John Ahmet ; Roy, Rajkumar ; Shehab, Essam ; Kutsch, Elmar |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 25.2014, 5, p. 603-638
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Subject: | Risk | Risk analysis | Service delivery | Uncertainty | Services management | Cost management | Contracting for availability | Life cycle cost estimation | Kostenmanagement | Risiko | Risikomanagement | Risk management | Dienstleistungsmanagement | Service management | Vertrag | Contract |
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