An innovative uncertainty management framework to support contracting for product-service availability
Year of publication: |
2014
|
---|---|
Authors: | Ahmet Erkoyuncu, John ; Roy, Rajkumar ; Shehab, Essam ; Kutsch, Elmar |
Other Persons: | Andy Neely, Professor (ed.) ; Irene C.L. Ng, Professor (ed.) ; Rajkumar Roy, Professor (ed.) |
Published in: |
Journal of Service Management. - Emerald Group Publishing Limited, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 25.2014, 5, p. 603-638
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Risk | Risk analysis | Service delivery | Uncertainty management | Uncertainty | Services management | Cost management | Contracting for availability | Life cycle cost estimation |
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