An integrated framework based on the ECSI approach to link mould customers' satisfaction and product design
Irene Ferreira, José Cabral and Pedro Saraiva
| Year of publication: |
2010
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|---|---|
| Authors: | Ferreira, Irene ; Cabral, José S. ; Saraiva, Pedro |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 21.2010, 11/12, p. 1383-1401
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| Subject: | Kundenzufriedenheit | Customer satisfaction | Index | Index number | Strukturgleichungsmodell | Structural equation model | AHP-Verfahren | AHP approach | Schätzung | Estimation | Portugal |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008824951