An integrated service recovery system (ISRS) : influence of knowledge-intensive business services performance
María Leticia Santos-Vijande; Ana Maria Díaz-Martin; Leticia Suárez-Álvarez and Ana Belén del Río-Lanza
| Year of publication: |
2013
|
|---|---|
| Authors: | Santos Vijande, María Leticia ; Díaz-Martin, Ana Maria ; Suárez-Álvarez, Leticia ; Río-Lanza, Ana Belén del |
| Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 47.2013, 5/6, p. 934-963
|
| Subject: | Dienstleistung | Services | Beschwerdemanagement | Complaint management | Unternehmenserfolg | Firm performance | Wissensintensives Unternehmen | Knowledge-intensive industry | Spanien | Spain |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009763943