An integration of SERVQUAL dimensions and logistics service quality indicators (a case study)
Reza Ahmadi Kahnali and Ahmad Esmaeili
| Year of publication: |
2015
|
|---|---|
| Authors: | Kahnali, Reza Ahmadi ; Esmaeili, Ahmad |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 21.2015, 3, p. 289-309
|
| Subject: | customs logistics service | SERVQUAL | service quality | public warehousing | Dienstleistungsqualität | Service quality | Logistik | Logistics | Logistikunternehmen | Logistics provider | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011403668